Refund and Returns Policy

Effective Date: December 2, 2024

Didibabystore Baby Shop is committed to customer satisfaction. This Refund and Returns Policy outlines the conditions and procedures for returns and refunds to ensure clarity and transparency.

1. Eligibility for Returns

  • Returns are accepted within 30 days of receipt.
  • Items must be unused, in original packaging, and include all tags and accessories.
  • Non-returnable items include gift cards, digital downloads, and final sale items.

2. How to Initiate a Return

  • Email us at contact@didibabystore.com with your order number and reason for return.
  • Approved returns will receive a Return Merchandise Authorization (RMA) and detailed instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.
  • We recommend using a trackable shipping service to ensure safe delivery.

4. Refund Process

  • Refunds are processed within 7-10 business days after the returned item is inspected and approved.
  • Refunds will be issued to the original payment method, minus any shipping fees unless the return is due to our error.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 7 days with a description and photos of the issue.
  • We will arrange for a replacement or refund at no additional cost.

6. Exchanges

  • Exchanges follow the same process as returns. Place a new order for the replacement item while initiating the return for the original purchase.

7. Cancellations

  • Orders can be canceled within 24 hours of placement, provided they have not yet shipped.

8. Late or Missing Refunds

  • If a refund has not been received after the expected time frame, contact your bank or credit card company first. If the issue persists, contact us for assistance.

9. Customer Support

For any return or refund-related inquiries, reach out to our support team:

10. Contact Us

If you have questions about this Refund and Returns Policy, contact us at:
Didibabystore Baby Shop
Street Address: 1234 Maple Street, Suite 200
Phone Number: (612) 555-1234
Email: contact@didibabystore.com
Website: www.didibabystore.com

We appreciate your trust and look forward to serving you again!